Conditions of dispatch and delivery

General

These shipping and delivery conditions apply to orders placed via the online shop of AURONIQ ROBOTICS GmbH as well as for deliveries of goods, components, accessories, spare parts, hardware, software carriers and other physical products.

Our offer is aimed exclusively at entrepreneurs within the meaning of § 14 BGB, legal entities under public law as well as special public assets. Contracts with consumers within the meaning of § 13 BGB are not concluded.

Deviating delivery conditions can be agreed individually in individual cases. Relevant are the information in the respective offer, in the order confirmation or in the contract.

Supply area

Deliveries are generally made within Germany.

Deliveries to other countries of the European Union or to third countries are only made after prior individual coordination and written confirmation by AURONIQ.

In the case of international supplies, additional costs may be incurred, in particular customs duties, import duties, taxes, fees or other public charges. These costs are to be borne by the customer, unless otherwise expressly agreed.

Types of shipping and shipping service providers

Shipping takes place depending on the product, weight, size, availability and delivery address via suitable shipping service providers, freight forwarders or special logistics operators.

AURONIQ is entitled to select the shipping method and the shipping service provider at its due discretion, unless a specific shipping method has been expressly agreed.

For particularly sensitive, heavy, bulky or technically complex products, delivery by forwarding, special transport or by a service provider commissioned by AURONIQ may be required.

Shipping costs

The shipping costs are displayed or communicated to the customer before submitting the order in the online shop, in the offer or in the order confirmation.

If shipping costs cannot be automatically calculated in the online shop, in particular for bulky, heavy, individually configured or internationally shipped products, the calculation is individual.

Additional costs for packaging, transport insurance, express shipping, special logistics, customs clearance, installation, loading, assembly or commissioning are shown separately if they are incurred.

All shipping costs are net to entrepreneurs plus the respective applicable statutory sales tax, unless expressly stated otherwise.

Delivery times

The delivery times result from the information in the online shop, the respective offer, the order confirmation or the individual agreement.

Said delivery times are non-binding unless they have been expressly confirmed in writing as binding.

Unless otherwise agreed, the delivery period shall commence upon conclusion of the contract and full receipt of all information necessary for delivery. In the case of prepayment, the delivery period begins only after receipt of payment.

For individually configured products, robotics systems, custom-made products, software solutions, hardware bundles or project-related deliveries, different delivery times may apply.

Partial deliveries

AURONIQ is entitled to partial deliveries as far as they are reasonable for the customer.

If additional shipping costs are incurred as a result of partial delivery initiated by AURONIQ, AURONIQ shall bear these costs unless otherwise agreed.

If the customer wishes a partial delivery or a separate delivery of individual products, additional shipping costs may arise.

Delays in delivery

Delivery delays due to force majeure or other unforeseeable events beyond AURONIQ’s control will reasonably extend the delivery time. These include in particular:

AURONIQ will inform the customer about significant delivery delays as soon as they are detectable.

Unavailability of products

The presentation of products in the online shop does not constitute a guarantee of availability at any time.

If an ordered product is not available, AURONIQ will inform the customer about this. Payments already made will be refunded if no replacement delivery, later delivery or alternative solution is agreed.

AURONIQ is entitled to withdraw from the contract if a delivery is permanently impossible despite proper ordering from pre-suppliers and AURONIQ is not responsible for the unavailability.

Transfer of risk to operators

Since the offer of AURONIQ is exclusively aimed at entrepreneurs, the risk of accidental loss and accidental deterioration of the goods passes to the customer at the latest upon delivery of the goods to the shipping service provider, freight forwarder, carrier or otherwise designated to carry out the shipment.

This also applies if AURONIQ bears the shipping costs or organizes the shipping.

Testing of delivery and transport damage

The customer is obliged to check the delivery immediately after receipt for completeness, obvious defects, false deliveries, missing quantities and transport damage.

Obvious transport damages must be documented as far as possible directly with the shipping service provider or freight forwarder and immediately communicated to AURONIQ in writing.

In the case of externally damaged shipments, the customer should only declare acceptance subject to reservation or have the damage confirmed by the delivery person.

The statutory investigation and complaint obligations according to § 377 HGB remain unaffected.

Collection and delay in acceptance

If a collection has been agreed by the customer, AURONIQ will inform the customer as soon as the goods are ready for collection.

If the customer does not collect the goods within the agreed or reasonable time or does not accept a properly offered delivery, he will be in default of acceptance.

In this case, AURONIQ is entitled to charge the customer for any additional costs incurred, in particular storage, transport, return or re-shipment costs.

Supply of software and digital products

Software, digital content, licenses, access data, SaaS accesses, platform accesses or digital documentation are provided electronically, unless otherwise agreed.

The provision can be made in particular by e-mail, download link, customer account, license portal or by activation of an access.

The delivery or provision time for digital products results from the respective offer or the order confirmation.

For the use of digital products, the respective license terms, service descriptions, terms of use or contractual agreements apply in addition.

Installation, assembly and commissioning

Installation, assembly, technical installation, integration, training or commissioning are only part of the delivery if this has been expressly agreed.

If such services have been agreed, the customer is obliged to provide all necessary cooperative actions in good time. These include in particular:

Delays or additional costs due to lack of or delayed cooperation of the customer shall be borne by the customer.

Delivery address and customer data

The customer is obliged to provide a complete and correct delivery address.

Erroneous, incomplete or subsequently changed delivery addresses can lead to delays or additional costs.

If additional shipping, storage, return or processing costs are incurred due to incorrect or incomplete information, the customer shall bear these costs.

Returns

Returns require the prior consent of AURONIQ.

Goods sent in freely or without prior vote may be rejected.

Acceptance of a return does not constitute recognition of a defect or legal obligation.

Legal warranty rights remain unaffected.

A general right of revocation or return does not exist for entrepreneurs, unless expressly agreed otherwise.

Contact for shipping and delivery issues

For questions about shipping, delivery, delivery times, transport damages or returns, the customer can AURONIQ among the Imprint Contact the contact details provided.

AURONIQ ROBOTICS GmbH
Steinbeisstr. 14, 71101 Schönaich

E-mail: info@auroniq-robotics.com

Priority of individual agreements

Individual agreements, offers, order confirmations, service specifications or contracts take precedence over these shipping and delivery conditions, insofar as they contain different regulations.