Refunds and Returns Directive

Coverage

The offer of AURONIQ is aimed exclusively at entrepreneurs within the meaning of § 14 BGB. Contracts with consumers within the meaning of § 13 BGB are not concluded. A statutory consumer right of withdrawal therefore does not exist.

Returns and refunds are governed by this policy as well as by the warranty, ownership and termination regulations of our GTC. Individual contractual agreements take precedence over this Directive.

Purchase and works services

For goods, systems and components delivered under purchase or work contracts, the statutory warranty rights apply in accordance with our GTC. A return of flawless goods delivered in accordance with the contract and individually configured for you is excluded, unless expressly agreed otherwise in writing.

If there is a defect, the subsequent fulfillment takes place after our choice by repair or replacement delivery. Only if the subsequent fulfillment fails, the further legal rights (reduction or withdrawal with reversal) come into consideration.

Robotics-as-a-Service (RaaS)

Under the RaaS model, all robotics, hardware, software and system components remain owned by AURONIQ. You will receive a right of use to the agreed extent for the term of the contract; Therefore, a "return" in the sense of a purchase does not take place.

After termination of a RaaS contract, we take the provided systems out of service and dismantle them professionally. The process, the allocation of costs and your obligations to cooperate are regulated in § 7 of our GTC. An ordinary termination before the expiry of the agreed minimum term is excluded; the right to extraordinary termination for an important reason (§ 13 GTC) remains unaffected.

Defects, false and transport damage

Please check delivered goods upon receipt and immediately indicate any recognizable defects, false deliveries or transport damage in writing. In case of transport damage, photos of the packaging and contents help us to clarify the case quickly.

We ask you not to change, assemble or put goods in service until clarification and to keep the original packaging as far as possible. After voting, we will provide you with the modalities for any return.

Refunds

As soon as a return or refund has been established, we will refund the amount in question in principle by the same way as the payment was made. We will arrange the refund within 14 days of confirmation and, if a return is required, upon receipt of the goods by us.

In the case of defective returns, we bear the costs of the return. In all other cases, we will agree the cost assumption with you in advance. Partial services already provided and accepted can be proportionally applied.

Expiry of return

Contact details

Ask questions about returns and refunds Please contact:

AURONIQ ROBOTICS GmbH
Steinbeisstr. 14, 71101 Schönaich
E-mail: info@auroniq-robotics.com